Mon-Fri: 8:30-6 | Sat: 10-5
Terms of Service
Effective date: August 25, 2026
These Terms of Service govern your use of newtownautotire.com and the services provided by New Town Automotive & Tire ("New Town." "we," "us") at 347 Captain Shands Rd, Weyers Cave, VA 24486. By using this website or authorizing service, you agree to these terms.
Using this website
This site is provided for information and for scheduling service. The text, logos, branding, and most photographs on this site belong to New Town Automotive & Tire and may not be copied for commercial use without permission. Some images on this site are stock photography used under license from third-party providers (such as Unsplash); those images remain the property of their respective owners and are used here with permission, and nothing on this site grants you any rights to them. We work to keep information current, but services, prices, offers, and availability may change without notice, and the site may contain occasional errors. Online booking requests are requests, not confirmed appointments, until we confirm them. Links to third-party sites are provided for convenience; we are not responsible for their content or practices.
The website is provided "as is" without warranties of any kind, and to the extent permitted by law our liability arising from use of the website is limited to the maximum extent permitted. Nothing in these terms limits rights you have under applicable law.
Communication
By providing your phone number or email, you agree we may contact you about your vehicle and service. Text messaging is governed by the terms in our Privacy Policy, including your right to opt out at any time by replying STOP.
SMS Terms & Conditions
By providing your mobile phone number and consenting to receive conversational, informational, transactional, or promotional SMS messages from New Town Automotive & Tire, you also agree to receive recurring automated and non-automated text messages from us at the number provided, including appointment confirmations and reminders, service and estimate updates, vehicle-ready notifications, and occasional offers. Message frequency varies. Consent is not a condition of purchase.
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Reply STOP at any time to opt out
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Reply HELP for support, or contact us at 540-684-1453
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Message & data rates may apply
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Visit our Privacy Policy to see how we handle your information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Service terms (estimates, repairs, and invoices)
The following terms apply to all estimates, repair orders, and invoices:
By authorizing an estimate or invoice, you confirm you own the vehicle or are authorized to approve its repair, and you authorize New Town Auto & Tire to perform the described work and to operate the vehicle for testing and inspection.
On request, a written estimate is provided before any repair over $25, and charges will not exceed an authorized estimate by more than 10% (20% for vehicles 25+ model years old) without your approval (Va. Code § 59.1-207.3).
We reserve the right to disconnect any recording devices inside or outside of vehicles when they are being serviced to protect proprietary processes.
Customer and vehicle information may be shared with affiliate services locations.
Diagnostic and teardown labor is billable whether or not you proceed with the repair.
Aftermarket, remanufactured, or used parts may be used and will be disclosed; replaced parts are available on request made when work is authorized (excludes cores and warranty-exchange parts).
Warranty. Workmanship and parts we supply are warranted for 36 months or 36,000 miles, whichever comes first, limited to repair or replacement of the covered item. Wear items, misuse, and outside repairs are excluded. EXCEPT AS STATED, ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS, ARE DISCLAIMED TO THE EXTENT PERMITTED BY LAW.
Payment and vehicle release. Payment is due in full before the vehicle is released. Unclaimed vehicles may incur storage charges, and we hold a mechanic's and garage keeper's lien and may retain and, if unpaid, sell the vehicle under Virginia law (Va. Code §§ 43-32, 43-33, 43-34, 46.2-644.01).
Please remove personal items from your vehicle; we are not responsible for property left in the vehicle.
Our total liability will not exceed the amount paid for the work performed.
Governing law. These terms are governed by the laws of the Commonwealth of Virginia. Nothing here waives your rights under the Virginia Automobile Repair Facilities Act or the Virginia Consumer Protection Act.
Overnight drop-off / pick-up
VEHICLE LEFT AT OWNER'S RISK. Vehicles and their contents left on our premises outside business hours are left entirely at the owner's risk. New Town
Automotive & Tire is not liable for loss of, damage to, or theft of the vehicle or its contents caused by weather or acts of nature (including hail, wind,
flood, falling limbs), vandalism, theft, intruders or other third parties, animals, fire, or any other cause beyond our control while the vehicle is parked
in our lot before it is checked in by our staff, or after completed work while awaiting pickup.
PERSONAL PROPERTY. Please remove valuables before dropping off. We are not responsible for personal property left in the vehicle.
KEY DROP. Keys placed in the drop box are retrieved when we open. The vehicle is considered received only when checked in by our staff during
business hours.
AUTHORIZATION. My signature and this dropped key authorize only the inspection/diagnosis selected above. No repair work will be performed until
I approve an estimate by phone, text approval link, or in person.
STORAGE. Vehicles left more than 5 business days after completed work or a declined estimate may incur a storage fee of $75/day after notice.
Vehicle pick-up / drop-off
PRICING. Free within 10 road miles of the shop. Beyond 10 miles: $5 flat plus $1.25 per one-way mile from the shop, quoted at booking and added to
the repair order. If no service work is approved (declined estimate), the transport fee still applies outside the free zone.
VEHICLE OPERATION. Your vehicle is driven only by our licensed, insured staff, only between the listed addresses and the shop, plus any road test the
work requires. Mileage and condition are documented with photos at pick-up and again at return.
CONDITION & CONTENTS. Pre-existing damage is noted at pick-up; we are responsible only for damage caused by our operation of the vehicle. Please
remove valuables. We are not responsible for personal property left in the vehicle.
UNATTENDED RETURN. If you ask us to return the vehicle when you are not present, it is left at the owner's risk once parked and locked at your
requested location with keys placed as instructed. We are not liable for loss, damage, or theft caused by weather or acts of nature, vandalism,
intruders or other third parties, or animals after the vehicle is parked. Same terms as our after-hours lot policy.
ACCESS. If we arrive in the agreed window and cannot access the vehicle or keys, a return trip may be scheduled and, outside the free zone, re-quoted.
Cancel or reschedule any time before the driver departs at no charge. Just call or text.
WEATHER / SAFETY. We may delay or reschedule transport for unsafe road conditions and will contact you promptly.
Shuttle service
PRICING. Shuttle rides are free within 10 road miles of the shop. Beyond 10 miles: $5 flat plus $1.25 per one-way mile from the shop, quoted and
agreed before scheduling and added to the repair order.
AVAILABILITY. Rides run during business hours as drivers are available. At busy times there may be a short wait. We'll give you an honest estimate
and text you when the driver leaves. Return rides are dispatched when you call/text that you're ready, or when your vehicle is finished if you chose
'when vehicle is ready.'
PASSENGERS & SAFETY. Seat belts required at all times. Children ride only with a parent/guardian, in a child safety seat the parent/guardian provides
and installs. Our driver cannot install or provide child seats. No pets except service animals, please.
PERSONAL PROPERTY. Please keep track of your belongings, we are not responsible for items left in the shuttle vehicle.
SERVICE AREA & CONDITIONS. Rides outside our service area are at our discretion. We may delay or decline trips for unsafe road conditions and will
contact you promptly to arrange an alternative.
CANCELLATION. Cancel or change your ride any time before the driver departs at no charge, just call (540) 684-1453 or text (540) 930-0307.